qqhoki FAQ

Opening an account on qqhoki takes three steps. First, visit our registration page and enter your username, email, password, and mobile phone number. Second, we send a verification code to your email and SMS—enter both to confirm your identity. Third, you complete Know Your Customer (KYC) verification by uploading a photo of your national ID (KTP, passport, or driver's license) and a selfie. Our system verifies your documents within minutes to hours. Once approved, you can deposit and access football markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports betting. Your account is protected by two-factor authentication from the start.

We require two documents for KYC verification: a valid national ID and a selfie. Your national ID can be a KTP (Indonesian ID card), passport, or driver's license. The ID must be current and clearly show your full name, date of birth, and ID number. Your selfie must show your face clearly and match the photo on your ID. Upload both documents via our mobile app or web browser. Our verification system checks the documents automatically and approves most accounts within one hour. If we cannot verify your documents, we will notify you and explain what to resubmit. Once approved, your account is fully activated and you can deposit immediately.

If you suspect unauthorized access to your qqhoki account, change your password immediately. Go to Account Settings, select Password Reset, and create a new strong password (at least 8 characters, including uppercase, lowercase, and a number). If you cannot access your account, use the Forgot Password link on the login page—we send a reset link to your registered email. Enable two-factor authentication in Account Settings to add an extra security layer. If you still cannot regain access or suspect fraud, contact our support team via live chat, email, or phone. Provide your username and registered email. Our team will verify your identity and help restore your account access. Do not share your password or two-factor authentication codes with anyone.

Our support team responds to live chat queries within minutes during business hours (typically 08:00–23:00 Jakarta time, seven days a week). Email queries receive a response within one to two business hours. Phone support is available during the same hours. For urgent account or payment issues, live chat is the fastest option. If you contact us outside business hours, we will respond as soon as our team is available. For non-urgent questions, email is acceptable. Include your username and a clear description of your issue. Our team will investigate and provide a solution or explanation. For account security issues, we prioritize your query and respond within one hour.

We at qqhoki support deposits from a range of minimum to maximum amounts depending on your payment method. E-wallets (DANA, e-wallet, mobile banking, local payment, online payment) typically allow deposits starting from a low minimum and up to a daily limit set by the e-wallet provider. e-wallet transfers and bank virtual accounts (mobile banking, local payment, online payment, e-wallet) support deposits across a similar range. Your first deposit may have a lower limit until your account is fully verified. Check the deposit page in your qqhoki account for the exact minimum and maximum for each payment method. If you need to deposit a larger amount, contact our support team—we can arrange a custom account preferences for verified accounts. All deposits are processed immediately or within minutes, depending on your bank or e-wallet provider.

If a deposit or withdrawal does not complete, check your account balance first—the transaction may have succeeded but not updated immediately. Refresh your browser or app. If the balance has not changed after subject to verification, the transaction likely failed. For deposits: the money should return to your e-wallet or bank account within one to three business days. For withdrawals: if the transaction failed, your balance is restored to your qqhoki account immediately. Do not attempt the transaction again until you confirm the first one failed. Contact our support team with your transaction ID (found in your account history) and the payment method used. We will investigate and either complete the transaction or confirm the refund. Provide your username, transaction date, and amount. Our team resolves most failed transactions within one business hour.

Before you start betting on qqhoki, read our Terms and Conditions and the game-specific rules for your chosen market. For football betting (Liga 1, Piala AFF, Champions League), understand how odds work, what happens if a match is postponed, and how we settle bets. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), learn the house rules and payout structure. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), understand the return-to-player (RTP) percentage and how bonus features trigger. For esports (Mobile Legends, Free Fire, PUBG Mobile), know the tournament schedule and how we handle match cancellations. Each game has a Rules button in-app—read it before you play. Our support team can explain any rule you do not understand. We also recommend reviewing our Legal Notice to confirm that qqhoki is available in your jurisdiction.

Free bets and free spins are promotional credits we offer to new and existing users. Free bets are credits you can use to place bets on football markets or live-dealer tables without risking your own money. Free spins are credits for slot games—each spin uses one free spin credit. Both appear in your account under Promotions or Bonuses. Check the terms for each offer: free bets and spins usually expire after 7–30 days, and you may need to meet a playthrough requirement (bet the credit a certain number of times) before you can withdraw winnings. Not all games qualify for free bets or spins—check the promotion details. Free bets and spins cannot be withdrawn as cash; only winnings from them can be withdrawn (subject to playthrough). If you have questions about a specific promotion, contact our support team. We explain the terms clearly and help you use your credits.