qqhoki Platform Privacy Notice

This page describes what we collect when you use qqhoki and how we keep that data protected. When you register, deposit, or place a bet on our platform, we collect personal information—your name, date of birth, national ID number, email, phone, and payment details. We use this information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations.

We encrypt all data in transit and at rest. We do not sell your personal information to third parties. We share your data only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking), fraud-detection services, and regulatory authorities where required by law. Our servers may be located outside your jurisdiction; your data is protected by the same encryption standards regardless of server location.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations. This privacy notice applies to all qqhoki users. If you have questions about how we handle your data, contact our support team in English or Indonesian.

What Data We Collect on qqhoki

We collect data in three categories: account information, transaction data, and usage data. Account information includes your full name, date of birth, national ID number (KTP, passport, or driver's license), email address, phone number, and residential address. We collect this during registration and verify it before your first deposit.

Transaction data includes every deposit, withdrawal, and bet you place on qqhoki. We record the amount, payment method, timestamp, and outcome. For deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we store your account identifier with that provider. We do not store full card numbers or bank account numbers in plain text.

Usage data includes your login history, device information (operating system, browser type), IP address, and pages you visit on qqhoki. We collect this automatically via cookies and server logs. This data helps us detect fraud, improve our platform, and provide customer support.

How We Use Your Data on qqhoki

Second, we process your deposits and withdrawals. We send your payment details to your chosen provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) to complete transactions. These providers may retain your data according to their own privacy policies.

Third, we detect and prevent fraud. We monitor your account for unusual activity—logins from new devices, rapid withdrawals, or betting patterns inconsistent with your history. If we detect suspicious activity, we may temporarily restrict your account and ask you to verify your identity.

Fourth, we comply with legal obligations. We retain transaction records for anti-money-laundering (AML) compliance and may share data with regulatory authorities if required by law. We do not disclose this unless compelled by court order or government request.

Fifth, we improve our platform. We analyze usage data to identify technical issues, optimize performance, and develop new features. This analysis is done on aggregated, anonymized data—we do not use individual user data for marketing or profiling.

We Do Not Sell Your Data

We do not sell your personal information to advertisers, data brokers, or third-party marketers. We do not use your data to build profiles for targeted advertising. We do not share your betting history or financial data with anyone outside qqhoki except payment processors and regulatory authorities.

Third-Party Processors and Data Sharing

Payment processors receive your account identifier and transaction details to complete deposits and withdrawals. They may retain this data according to their own privacy policies and regulatory requirements. We do not control how they use your data after the transaction completes.

Fraud-detection services receive your IP address, device information, and transaction patterns to identify suspicious activity. They use this data to flag high-risk transactions but do not retain it longer than necessary.

Cloud hosting providers store our servers and databases. Our data is encrypted before it reaches their servers, so they cannot read it. They can only access encrypted data and cannot decrypt it without our encryption keys.

We at qqhoki treat your personal data as a trust. We encrypt it, protect it, and use it only for legitimate purposes.

Cookies and Tracking Technologies

We use cookies to remember your login session, store your preferences, and track your activity on qqhoki. Cookies are small text files stored on your device. When you visit qqhoki, your browser sends cookies back to our servers, allowing us to recognize you and provide a personalized experience.

We use two types of cookies. Session cookies expire when you close your browser and are used to keep you logged in. Persistent cookies remain on your device for longer periods and are used to remember your preferences (e.g., language, theme). You can disable cookies in your browser settings, but this may limit qqhoki's functionality.

We also use analytics tools to track how users interact with qqhoki. These tools collect data on page views, click patterns, and session duration. This data is anonymized and used only to improve our platform. We do not use this data to identify individual users or build marketing profiles.

Your Rights and Data Access on qqhoki

You have the right to access, correct, and delete your personal data on qqhoki. To request a copy of your data, contact our support team with your account details. We provide your data within 30 days in a machine-readable format (e.g., CSV or JSON).

To correct inaccurate data, log into your account and update your profile. If you cannot update it yourself, contact our support team and we will make the correction.

To delete your account and associated data, contact our support team. We delete your account after settling any outstanding bets or withdrawals. Some data may be retained for compliance purposes (e.g., transaction records for AML compliance) but will be anonymized and not linked to your account.

Data Retention

We retain your personal data for as long as your account is active. After you close your account, we retain transaction records for seven years to comply with anti-money-laundering regulations. We delete other personal data (name, ID, contact details) within 90 days of account closure, unless we are required by law to retain it longer.

Data Security and Encryption

We protect your data through encryption, access controls, and regular security audits. All communication between your device and qqhoki servers is encrypted using HTTPS (SSL/TLS). Your password is encrypted using industry-standard algorithms and cannot be decrypted by qqhoki staff.

We limit access to personal data to authorized qqhoki staff who need it for their job. Our support team can view your account details to assist you, but cannot view your password. Our finance team can view transaction records but cannot view your ID information. We audit access logs regularly to detect unauthorized access.

We conduct security audits and penetration tests annually to identify vulnerabilities. If we discover a security breach, we notify affected users within 72 hours and provide guidance on protecting their accounts.

International Data Transfers

Our servers may be located outside your jurisdiction. When you use qqhoki from Jakarta, Surabaya, Bandung, or Medan, your data may be transferred to servers in other countries. We protect your data with the same encryption standards regardless of server location. Your data is encrypted before it leaves your device and remains encrypted on our servers.

We comply with data protection regulations in supported jurisdictions. If local law requires data to be stored within your country, we can arrange for that. Contact our support team to discuss data residency requirements.

Contact Us About Your Data

If you have questions about how we collect, use, or protect your data, contact our support team. We offer support in English and Indonesian via live chat, email, and phone. Our privacy team responds to data-related inquiries within five business days.

If you believe we have mishandled your data or violated your privacy rights, you can file a complaint with our privacy team. We investigate all complaints and provide a response within 30 days. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.

Summary: How We Protect Your Privacy on qqhoki

We collect your personal data to verify your identity, process your transactions, and comply with regulations. We encrypt all data in transit and at rest. We do not sell your data to third parties. We share your data only with payment processors and regulatory authorities where required by law.

You have the right to access, correct, and delete your data. We retain transaction records for seven years for compliance purposes but delete other personal data within 90 days of account closure. We conduct regular security audits and notify you within 72 hours if a breach occurs.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations. For detailed information about our data practices, visit our Terms and Conditions page or contact our support team. Your privacy is our priority.